Effective from: 01/11/2023

Last updated: 06/03/2024

1 General

 

1.1 Before using our website, please read these Terms and Conditions carefully. By registering a Player Account with the website you agree and confirm your consent with the Terms and Conditions as well as the validity hereof as a mutually binding contractual agreement, irrespective of where you are located in the world.

 

1.2 The website razed.com ("Casino", "Website", “Company”, "We", "Us", "Our") is owned and operated by Pretense Flip N.V. incorporated and registered in Curacao with company number 160797 whose registered office is at Groot Kwartierweg 10, Willemstad, Curacao.Scrummy Limited, registration number: HE 439236. Registered address: Stavrodromiou 69, Flat/Office 201, Larnaca, 6045, Cyprus is acting as a payment Agent on behalf of the license-holding entity Pretense Flip N.V.hereinafter ‘Us/We/The Casino/The Company’

 

1.3 It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction for online gambling and to navigate away from the website/refrain from using the website if the service as provided is illegal in the Player’s country of residence and/or from the place where the Player is accessing such website

 

 

 

2 Changes to Terms and Conditions

 

2.1 The Casino reserves the right to unilaterally change these Terms and Conditions which may be changed by the Casino when such need occurs. We will do our best to notify our players of any significant changes by email. However, we do recommend all players to revisit this page regularly and check for possible changes.

 

 

 

3 Who Can Play

 

3.1 The Casino accepts players only from those countries and geographic regions where online gambling is not prohibited by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website.

 

3.2 The Casino accepts strictly adult players (the minimum age is 18) and players who have reached the age specified by the jurisdiction of the player's place of residence as eligible for online gaming. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling.

 

3.3 It is entirely and solely your responsibility to enquire and ensure that you do not breach laws applicable to you by participating in the games. Depositing real funds and playing for real money is subject to the laws of your country, and it is your sole responsibility to abide by your native regulations.

 

3.4 The Company reserves the right to ask for proof of age from the player and limit access to the Website or suspend the Player Account to those players who fail to meet this requirement.

 

3.5 Users from the following countries and their territories (“Restricted Countries”) are not allowed to deposit and play real money games: Australia, Belgium, Greece, United States of America, United Kingdom, Spain, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Sweden, Netherlands, Israel, Lithuania, Gibraltar, Jersey, Curacao, Angola, Malta, Albania, Iraq, Jamaica, Uganda, Pakistan, Islamic Republic of Iran, Panama, Lebanon, Zimbabwe, Mauritius, Colombia, Nicaragua, Yemen, Central African Republic, Côte d'Ivoire, Sudan, Liberia, Syrian Arab Republic, Cayman Islands, Somalia, Congo, Korea, Eritrea, Haiti, Sierra Leone, Ethiopia, Myanmar, South Sudan, Burkina Faso, Libya, Mali, Barbados, Rwanda, Serbia, Czech Republic, Poland, Syria, North Korea, Iran, Cuba. The Casino cannot guarantee successful processing of withdrawals or refunds in the event that a player breaches this Restricted Countries policy.

 

3.6 Players from any sanctioned country or who are themselves politically sanctioned are also hereby prohibited from using the website.

 

 

 

4 Availability of Games

 

Please bear in mind that some games may be unavailable in certain jurisdictions, as required by the policies of game providers which may change from time to time.

 

4.1 NetEnt games are unavailable for Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Sri Lanka, Singapore, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe, as well as Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United States of America and the United Kingdom.

 

4.1.1 In addition to the above, Jumanji, emojiplanet, Guns & Roses, Jimi Hendrix, Motörhead and Conan are not available in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia,China, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe. Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United Kingdom, United States of America.

 

4.1.2 Planet of the Apes Video Slot is not available in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.

 

4.1.3 Vikings Video Slot is not available in the additional jurisdictions: Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Cambodia, Canada, China, Ecuador, France, Guyana, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, Philippines, Qatar, Russia, Singapore, South Korea, Sudan, Syria, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United States of America, Uganda.

 

4.2 Narcos Video Slot is not available in the following territories: China, Indonesia, South Korea.

 

4.2.1 Additionally, Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man), are only available in the following territories: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.

 

4.3 Without prejudice to any other restriction contained herein, Players from the following countries are not eligible to win any jackpots from jackpot games offered by NetEnt (such as but not limited to Mega Fortune): Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, United Arab Emirates, Ukraine. We will make reasonable efforts to prevent players from these countries from reaching the games, but if players from any of the stated countries win the jackpot, the jackpot win will be annulled.

 

4.4 Players from Canada are not eligible to play the games from NYX.

 

 

 

5 Accepted Currencies

 

5.1 The website allows playing for the following currencies: EUR, USD, CAD, NZD IDR and JPY.

 

 

 

6 Fees and Taxes

 

6.1 You are solely responsible to account and report any relevant taxes whatsoever that might be applicable in your jurisdiction.

 

 

 

7 Game Rules

 

7.1 By accepting these Terms and Conditions you confirm that you know and understand the rules of the games offered on the Website. It is at your discretion to familiarise yourself with the theoretical payout percentage of each game.

 

 

 

8 Disclaimer of Liabilities

 

8.1 By accepting these Terms and Conditions you confirm your awareness of the fact that gambling may lead to losing money. The Casino is not liable for any possible financial damage arising from your use of the Website.

 

8.2 The Casino is not liable for any hardware or software defects, unstable or lost Internet connection, or any other technical errors that may limit access to the Website or prevent any players from uninterrupted play.

 

8.3 In the unlikely case where a wager is confirmed or a payment is performed by us in error, the Company reserves the right to cancel all wagers accepted containing such an error, or to correct the mistake by re- settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.

 

8.4 If the Casino mistakenly credit your Player Account with a deposit, bonus or winnings that do not belong to you, whether due to a technical issue, error in the pay tables, human error or otherwise, the amount and/or the winnings from such bonus or deposit will remain the Casino property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.

 

8.5 The Casino, its directors, employees, partners, service providers:

 

do not warrant that the software or the Website is/are fit for their purpose;

do not warrant that the software and Website are free from errors;

do not warrant that the Website and/or games will be accessible without interruptions;

shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Website or your participation in the games.

 

You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities however caused that may arise in relation to your use of the Website or participation in the Games.

 

8.6 You acknowledge that the Casino shall be the final decision-maker of whether you have violated the Casino’s Terms and Conditions in a manner that results in your suspension or permanent barring from participation in the Website.

 

 

 

9 Use of Player Account

 

9.1 Each player is allowed to create only one (1) personal account.

 

9.1.1 Upon registration, players must identify themselves with name, date of birth, residential address, contact mail or mobile number

 

9.1.2 Upon registration, players must confirm that they:

1. Are 18 years or older
   
   
2. Are playing for themselves and with their own money
   
   
3. Are signing up with the casino for the first time
   
   
4. Are not self excluded from the Casino or any other online gambling website. And have not been so within the past twelve (12) months.
   
   
5. Accept the terms and conditions in their entirety.
   
   
6. All information provided by them is true, accurate and correct and they 2 Accept that the provision of any false or inaccurate information will cause the voiding of all   winnings, bets and/or transactions with the casino.
   
   
7. Accept all limitations put in place by the casino

 

9.2 Creating multiple Player Accounts by a single player can lead, at the sole discretion of the Casino, to termination of all such accounts and cancellation of all payouts to the player. The player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors. Any returns, winnings or bonuses which the player has gained or accrued during such time as the Duplicate Account was active shall be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account.

 

9.3 The Website can only be used for personal purposes and shall not be used for any type of commercial profit.

 

9.4 You must maintain your account and keep your details up-to-date.

 

9.5 We prohibit any form of collusion including the creation of multiple accounts per household. Any returns, winnings or bonuses which the player has gained or accrued by means of collusion shall be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn. Collusion shall include but not be limited to same or similar time logins and activity on different accounts from the same IP address. Collusion and the creation of multiple accounts and/or the creation of accounts for third parties is considered fraud. Ips shall be deemed to originate from the same household when such is determined by our technical team.

 

9.6 You also hereby acknowledge and confirm that any funds to be used on the website, by you are indeed your own funds and have originated from legitimate means and are not the proceeds of any illicit activity whatsoever.

 

9.7 You may choose to self-exclude yourself from using our website either temporarily and/or permanently in terms of our commitment towards Responsible Gaming. You can notify us of your self-exclusion preferences at [email protected]

 

9.7.1 You may choose to de-register your account due to problem gambling. This request shall be verified by us and can be communicated at [email protected]

 

9.7.2 You may choose to set gambling limits in accordance with your income and gaming profile. These may be communicated to us at [email protected]

 

9.8 We reserve the right to make a phone call to the number provided in your user account, which at our own discretion can be a necessary part of the KYC procedure. Withdrawals may be terminated until the account is fully verified. We will make reasonable efforts trying to contact you regarding the withdrawal of the funds, but if we are not able to reach you (by email or phone) in two (2) weeks as from the date of the request for withdrawal, account will be locked, since you have failed to pass the KYC procedure.

 

 

 

10 Anti-Fraud Policy

 

10.1 The Company has a strict anti-fraud policy and utilises various anti- fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:

 

• Participating in any type of collusion with other players
• Development of strategies aimed at gaining of unfair winnings
• Fraudulent actions against other online casinos or payment providers
• Chargeback transactions with a credit card or denial of some payments made creating two or more accounts
• Low risk roulette play where the player bets equal stakes for both black/red or even/odd covering 25 or more out of 37 numbers on the table. (Placing bets on black/red only covers 36 of 37 possible numbers). other types of cheating
• Becomes bankrupt in the country of their residence, the Company reserves the right to terminate such a Player Account and suspend and/or cancel all payouts to the player.

 

 

10.1.1 This decision is at the sole discretion of the Company and the player will not be notified or informed about the reasons for such actions. The Company also reserves the right and may be obliged to inform applicable regulatory bodies of the fraudulent actions performed by the player.

 

10.2 In the event of chargeback at the account, the casino reserves the right to:

 

• Charge the player a sum equivalent to the players available balance funds in order to compensate damages and expenses suffered by an incurred as a result of chargeback;
• Claim further damages and financial losses from the player by contacting them via one of the methods provided during the registration process (i.e. phone, e- mail, etc.);
• Close player's personal account and/or discard all and any winnings gained as a result of such act or attempt to act.

 

10.3 The Casino has zero tolerance to advantage play. Any player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:

 

• use of stolen cards;
• chargebacks;
• creating more than one account in order to get advantage from casino promotions;
• providing incorrect registration data;
• bonus abuse
• any other actions which may damage the Casino.

 

10.4 The Casino reserves the right to close your Player Account and to refund you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice.

 

10.5 In order to verify a player`s account, casino management requires documents (ID, payment systems, utility bills еtc) in Latin or Cyrillic alphabet. In case a player doesn’t have an opportunity to provide documents, the casino reserves the right to demand video verification where the player shows his/her documents and/or authenticated translations thereof.

 

10.6 The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system and/or money laundering/terrorist financing of any type or nature. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the casino system or attempted to do so for the above mentioned means or similar. The Casino reserves the right to terminate and/or change any games or events being offered on the Website.

 

10.7 Should you become aware of any possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. Moreover, you agree to report to the Casino any error or incompleteness immediately. Should you fail to fulfill such obligations, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.

 

10.8 Please note that if you requested a withdrawal, your deposit must be wagered at least one (1) time. The Casino reserves the right to charge you the costs of transaction processing for deposit and withdrawals. This decision is at the sole discretion of the Casino.

 

10.9 The casino is not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services (including fiat-crypto exchange) will be offered at any time

 

10.10 You are subject to our KYC procedure in addition to the terms and conditions hereof. You shall provide accurate and updated information concerning your name, age , personal details , residence and any other relevant item, at all times. We reserve the right to void any bets and/or winnings, and report to the relevant regulator in the event that we suspect any type of misinformation on your part.

 

 

 

11 Depositing

 

11.1 The Website accepts a variety of crypto currencies that can be deposited to fund your player account. Once funded, the user can opt to play in a number of currencies that can be found in section 5.

 

11.2 The Company does not accept third party payments. You must make deposits only from a crypto wallet that is registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated. The Company is not responsible for the lost funds deposited from third party accounts.

 

11.3 Please note that the minimum amount of deposit is based on the specific cryptocurrency in which you deposit. The minimum amounts are as follows - 

 

• BTC -     0.0001
• LTC -      0.01
• ETH -     0.01
• XRP -     0.001
• USDC -  5
• USDT -   5
• TRX -     10

 

Depositing an amount less than the minimums listed above will result in a loss of funds. The maximum amount of deposit depends on the payment method you decide to use and will appear when choosing the payment method.

 

11.4 We reserve the right to block any funds we deem to be suspicious, and report such to any relevant regulatory and/or prosecuting authority.

 

11.5 We reserve the right, under any circumstance, to request additional documentation verifying your identity, residence and/or the source of any funds deposited with us.

 

 

 

12 Withdrawal Policy

 

12.1 The minimal and maximum amount for withdrawal depends on the payment method you use. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments.

 

12.2 The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity. In case you provide false or incompleted Personal Data, the withdrawal can be refused and the Player Account terminated, of which you will be informed by email. Reporting by the Casino to applicable regulatory bodies of actions performed by the player may be required.

 

12.3 All progressive jackpot wins will be paid in full.

 

12.4 Finally, please keep in mind the Casino is not a financial institution. Your account will thus not bear any interests and no conversion or exchange services will be offered at any time.

 

12.5 We shall not allow winnings of more than twenty-five thousand Euro (Eur 25,000) per day without conducting additional anti-fraud and/or transaction checks. This is carried out to avoid fraud, abuse and other types of prohibited behavior.

 

12.6 No withdrawals can be made until you have wagered your deposit amount at least once (1x). 

 

 

 

13 REFUND POLICY

 

13.1 A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if a Player alleges that another individual has accessed his/her Player Account.

 

13.2 Before a refund is processed all bonuses and winnings in your balance will be deducted prior to calculating the amount to be refunded.

 

 

 

14 Dormant Accounts

 

14.1 An inactive (dormant) account is a Player Account which a player has not logged into or logged out of for twelve (12) consecutive months. If your Player Account is deemed to be inactive, the Casino reserves the right to charge a monthly administrative fee of €10 or the equivalent in another currency (or the current balance of your account, if less) as long as the balance of your account remains positive.

 

14.1.1 You irrevocably authorise the Casino to debit this fee from your Player Account at the beginning of the month following the day on which your account is deemed inactive, and at the beginning of every subsequent month that your account remains inactive. The Casino will stop deducting the fee if the account balance is zero or if the account is reactivated.

 

 

 

15 Expiry Period

 

15.1 You agree that any claim and/or cause of action arising out of or related to these Terms and Conditions or a service provided by the Casino must be filed within one (1) year after such claim or cause of action arose. You hereby consent that in the event that such time lapses, your claim will be time barred and you irrevocably indemnify and hold us harmless for such claim, following the time limit specified herein.

 

 

 

16 Complaints

 

16.1 You are free to contact our customer service team according to the instructions found on the Website to give us any complaints regarding our services.

 

16.1.1 Complaints are handled in the support department and escalated in the organisation of the Casino in the case that support personnel did not solve the case immediately. You shall be informed about the state of the complaint to a reasonable level.

 

16.2 Casino is to acknowledge a complaint started by the account holder only. It is forbidden to and you can therefore not assign, transfer, hand over or sell your complaint to any third party. Casino will dismiss the complaint if the matter is handed over to be conducted by any third party and not the original account owner.

 

16.3 In the event of any dispute, you agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that was logged on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.

 

16.3.1 When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your Player Account.

 

16.3.2 Any dispute shall be communicated to us in writing immediately as it has arisen and we shall enter into discussions with you, in order to amicably solve such dispute within fourteen days of receipt of your communication. In the event that no amicable solution is found, the terms contained in the Arbitration clause below shall apply.

 

 

 

17 Non transferability

 

17.1 You can not assign, pledge or transfer ownership under any title whatsoever to claims arising from these Terms and Conditions, the use of the Website or participation in the Games against the Casino without consent of the Casino. This prohibition is designed as a non-transferability clause ex article 83 paragraph 2 of book 3 of the Civil Code and includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial, or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, entity in any way shape or form.

 

 

 

18 Arbitration

 

18.1 All disputes which may arise between you and the Casino, including any dispute related hereto (including the existence, validity and/or applicability hereof), including their successors in title under general or special title as a result of these Terms and Conditions or as a result of further agreements and other acts in connection with these Terms and Conditions, shall be first subject to mediation in Curacao in terms of the Laws of Curacao. Mediation shall be conducted in good faith. A qualified mediator shall be selected by the Casino to carry out such mediation. Should an outcome fail to be reached within six months from the start of the mediation, the dispute shall be settled exclusively by Arbitration in Curacao and shall be exclusively subject to the Law of Curacao.